Every new account gets a free trial with every feature enabled and no card required. Please
use it to confirm KaatDo works with your broker and your workflow before purchasing.
When refunds are given
Duplicate payment — you were charged more than once for the same purchase due to a
technical error: full refund of the duplicate.
Payment captured but plan not activated — money left your account but your plan never
turned on and we cannot activate it within 48 hours: full refund.
Extended outage caused by us — the service was completely unusable for 3 or more
consecutive trading days due to our own systems (not broker/exchange outages): pro-rata
refund or equivalent plan extension, your choice.
When refunds are not given
Change of mind after purchase, or unused remaining plan time.
Trading losses, missed exits, or slippage — see the Terms; execution is
never guaranteed and the tool is not a substitute for watching your own account.
Broker-side problems: API downtime, token/permission issues, or your broker rejecting orders.
Failure to complete the daily broker login or to activate monitoring.
How to request
Email the support address on the homepage from your registered email with the payment reference
(the Razorpay payment ID, or for direct UPI payments the 12-digit UPI reference / UTR from your UPI
app). Approved refunds are processed to the original payment method within 5–7 business days — for
direct UPI payments, back to the UPI ID that paid (bank timelines may add a few days).